Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been used or altered in any way are not eligible for return.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior approval, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will not be deducted from your refund amount.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original item as outlined above and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please keep in mind that the new order will be subject to our standard shipping times.
International Returns
If you are returning an item from outside the country, please be aware that you are responsible for any customs duties or taxes that may apply. We recommend checking with your local customs office for more information. The same return eligibility and process apply to international orders, and you must still contact us via email to initiate the return.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please reach out to us at [email protected]. Our customer service team is available to assist you via email only. We aim to respond to all inquiries within 3 business days. Thank you for shopping with us, and we appreciate your understanding of our policies.